Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and CleanRev, Inc. ("CleanRev," "we," "us," or "our"). Please read them carefully. If you do not agree, do not use the Services.

1. Acceptance of Terms

By accessing or using the CleanRev web application (app.cleanrev.io), mobile applications, marketing website (cleanrev.io), or any related service (collectively, the "Services"), you agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.

2. Eligibility and Account Registration

2.1 Eligibility

To use CleanRev, you must:

• Be at least 18 years old
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete registration information
• Not be a competitor building a competing product using our Services

2.2 Account Owner and Employee Users

The person who first registers an account is the "Account Owner" and is responsible for billing, subscription management, and all activity under the account. Account Owners may invite Employee Users (team members, staff). The Account Owner is responsible for:

• Ensuring Employee Users comply with these Terms
• Managing Employee User access (add, remove, change roles)
• All actions taken by Employee Users under the account
• All fees incurred by the account

2.3 Credentials and Security

You are responsible for maintaining the security of your login credentials. Notify us immediately at security@cleanrev.io if you suspect unauthorized access. We recommend enabling multi-factor authentication.

3. Description of Service

CleanRev provides a software platform for cleaning businesses to manage scheduling, customer relationships, invoicing, team operations, and related business processes. We may modify, add, or remove features at any time. Material changes affecting paid functionality will be communicated at least 30 days in advance.

4. Subscription, Fees, and Refunds

4.1 Automatic Renewal

Paid subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current rate unless cancelled before the renewal date. By subscribing, you authorize CleanRev to charge your payment method for each renewal until you cancel. California residents: this constitutes notice under California Business and Professions Code § 17602.

4.2 Price Changes

We may change subscription fees. Price changes take effect at your next renewal and will be communicated by email at least 30 days in advance. Continued use after the renewal date constitutes acceptance of the new price.

4.3 Cancellation and Refunds

You may cancel at any time through your account settings or by emailing support@cleanrev.io. Cancellation stops future renewals; it does not retroactively refund the current billing period except as provided in our Refund Policy (14-day free trial, 30-day money-back guarantee on first paid period). After those windows, fees are non-refundable.

4.4 Payment Processor

All payments are processed by Stripe, Inc. Your use of the payment service is subject to Stripe's terms. CleanRev is not responsible for Stripe's processing, holds, or chargebacks, though we will assist you in resolving legitimate disputes.

4.5 Taxes

Fees are exclusive of applicable taxes (sales tax, VAT, GST). You are responsible for taxes assessed on your subscription. Where required, we will collect and remit these taxes on your behalf.

5. Acceptable Use

5.1 Prohibited Content and Conduct

You agree not to use the Services to:

• Violate any law, regulation, or third-party right
• Infringe intellectual property or privacy rights
• Transmit malware, viruses, or malicious code
• Attempt to gain unauthorized access to our systems or other accounts
• Interfere with or disrupt the Services (DoS, scraping, rate-limit evasion)
• Reverse engineer, decompile, or disassemble the Services
• Resell, rent, or sublicense the Services without our written permission
• Use the Services to build a competing product or for benchmarking
• Harass, threaten, or harm any person, including our customers' end-customers
• Send spam, phishing, or deceptive messages via our platform
• Process data of children under 13 (US) or 16 (EU) unless legally authorized
• Store regulated data we don't support (health/PHI, payment card data, government IDs)
• Misrepresent your identity or affiliation
• Impose an unreasonable load (excessive API calls, storage, compute)

5.2 SMS Messaging and Phone Numbers (TCPA / A2P 10DLC)

If you use CleanRev to send SMS messages or make calls to your customers, you are solely responsible for obtaining all required consents under the Telephone Consumer Protection Act (TCPA), A2P 10DLC carrier requirements, and any equivalent non-US law. This includes:

• Obtaining express written consent before sending marketing SMS
• Registering your brand and campaigns with carriers via A2P 10DLC
• Honoring STOP, UNSUBSCRIBE, and HELP replies
• Not sending messages outside permitted hours under state law
• Maintaining records of consent for the retention period required by law

You indemnify CleanRev against any TCPA, CAN-SPAM, CASL, or carrier claims arising from your messaging practices.

5.3 Email Marketing (CAN-SPAM / CASL)

If you use CleanRev to send marketing emails, you are solely responsible for compliance with the CAN-SPAM Act (US), Canada's Anti-Spam Legislation (CASL), GDPR ePrivacy rules, and any equivalent law. This includes accurate sender identification, functional unsubscribe mechanisms, physical postal addresses in commercial messages, and consent records where required.

6. Your Content and License to CleanRev

6.1 You Own Your Data

You retain all right, title, and interest in the data you submit to CleanRev ("Customer Content"), including customer records, job history, invoices, and communications. We do not claim ownership of Customer Content.

6.2 License to CleanRev

You grant CleanRev a worldwide, royalty-free license to use, store, process, display, and transmit Customer Content solely to:

• Provide, operate, and maintain the Services
• Perform backup, disaster recovery, and security functions
• Respond to your support requests
• Improve the Services (in aggregated, de-identified form only)
• Comply with legal obligations

This license terminates when you delete Customer Content or close your account, subject to retention periods disclosed in our Privacy Policy.

6.3 De-identified and Aggregate Data

We may create de-identified, aggregated data from Customer Content (e.g., "the average cleaning business on CleanRev schedules X jobs per week"). This aggregated data cannot reasonably be linked to you or any individual and is not Customer Content.

7. AI Features

CleanRev includes AI-powered features (such as the AI assistant, smart scheduling suggestions, and automated summaries) that use third-party large-language-model services, including OpenAI.

• No warranties: AI outputs may be inaccurate, incomplete, biased, or out of date. Treat them as suggestions, not facts.
• Not professional advice: AI output is not legal, medical, tax, accounting, or other professional advice. Verify before acting.
• Your responsibility: You are responsible for reviewing AI output before sending it to customers, employees, or taking action based on it.
• Training: Customer Content sent to OpenAI is not used to train OpenAI models (per OpenAI's default API policy as of the last update of these Terms). If this changes, we will update our Privacy Policy and notify you.

8. Mobile and SMS Terms

When you enable SMS notifications or use the mobile app:

• Standard carrier message and data rates may apply
• Message frequency depends on your settings and activity
• Reply STOP to unsubscribe, HELP for help, to any CleanRev-originated SMS
• Not all carriers are supported; we do not guarantee delivery
• You represent that you have obtained consent from any end-customer you message via CleanRev (see § 5.2)

9. App Store Terms

If you download the CleanRev mobile app from the Apple App Store or Google Play Store, your use is also subject to that store's terms.

• Apple: These Terms are between you and CleanRev, not Apple. Apple is not responsible for the app, its content, or any claims. Apple is a third-party beneficiary of these Terms solely for the purpose of enforcement.
• Google: Your use is also governed by Google Play's terms. Google is not responsible for the app or these Terms.

10. Intellectual Property

CleanRev and its original content, features, functionality, trademarks, logos, and design are owned by CleanRev, Inc. and protected by US and international copyright, trademark, patent, trade secret, and other intellectual property laws. Nothing in these Terms transfers ownership to you. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during your subscription.

11. DMCA and Copyright Infringement

We respect intellectual property rights and respond to valid Digital Millennium Copyright Act (DMCA) notices under 17 U.S.C. § 512(c). To report infringement, send a written notice to legal@cleanrev.io with:

• Identification of the copyrighted work claimed to be infringed
• Identification of the allegedly infringing material (URL or specific location)
• Your contact information (name, address, phone, email)
• A statement of good-faith belief that the use is not authorized
• A statement, under penalty of perjury, that the information is accurate and you are authorized to act
• Your physical or electronic signature

Our designated DMCA agent is CleanRev, Inc., Attn: DMCA Agent, 601 16th Street, C448, Golden, CO 80401, legal@cleanrev.io.

12. Security

We implement administrative, technical, and physical safeguards designed to protect Customer Content, including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, multi-factor authentication, and continuous monitoring. Our full security practices are described on our Security page.

13. Confidentiality

"Confidential Information" includes non-public information disclosed by either party marked confidential or reasonably understood to be confidential given its nature, including Customer Content, our source code, pricing, and business plans. Each party will protect the other's Confidential Information with the same degree of care it uses for its own (and no less than reasonable care), and will use it only to perform under these Terms. This obligation survives termination for three years (or indefinitely for trade secrets).

14. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, MEET YOUR REQUIREMENTS, OR BE COMPATIBLE WITH YOUR SYSTEMS. NO ADVICE OR INFORMATION OBTAINED FROM US CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

15. Limitation of Liability

15.1 Excluded Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLEANREV WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR SUBSTITUTE GOODS OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.2 Aggregate Cap

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100).

15.3 Jurisdictions

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In those jurisdictions, our liability is limited to the greatest extent permitted by law.

16. Indemnification

You will defend, indemnify, and hold harmless CleanRev and its officers, directors, employees, and agents from any third-party claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from or relating to:

• Your Customer Content or use of the Services
• Your violation of these Terms, applicable law, or third-party rights
• Your SMS, email, or marketing practices (§ 5.2, § 5.3)
• Disputes between you and your end-customers or employees

We will notify you of the claim and may, at our option, participate in the defense with counsel of our choice.

17. Termination

You may terminate your account at any time through Settings or by email. We may suspend or terminate your account:

• For material breach of these Terms
• For non-payment after 14 days' notice
• If required by law or court order
• Upon 30 days' notice, for any reason
• Immediately, for conduct that risks harm to other users or the Services

On termination, your right to use the Services ends. You may export your data for up to 30 days after termination; after that, we delete it except where retention is required by law (see Privacy Policy § 6). Provisions that by their nature should survive (including § 6, 10, 13, 14, 15, 16, 20, 22) survive termination.

18. Changes to These Terms

We may modify these Terms from time to time. Material changes will be announced by email to the Account Owner and/or in-product notice at least 30 days before they take effect. Non-material changes take effect when posted. Continued use after the effective date constitutes acceptance. If you do not agree to a material change, stop using the Services and cancel your account before the effective date.

19. Governing Law and Venue

These Terms are governed by the laws of the State of Colorado, USA, without regard to conflict-of-law principles. Subject to § 20 (Dispute Resolution), the state and federal courts located in Jefferson County, Colorado have exclusive jurisdiction over any claim not subject to arbitration, and you and CleanRev consent to personal jurisdiction and venue there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20. Dispute Resolution — Arbitration and Class-Action Waiver

20.1 Informal Resolution First

Before starting arbitration, you and CleanRev agree to try to resolve the dispute informally. Send a written notice describing the dispute to legal@cleanrev.io (or, for claims against you, to your account-registered email). We will attempt good-faith resolution within 60 days.

20.2 Binding Arbitration

If we cannot resolve the dispute informally, any claim arising out of or relating to these Terms or the Services (except those listed in § 20.5) will be resolved by final, binding arbitration administered by JAMS under its Streamlined Arbitration Rules for claims under $250,000, or Comprehensive Arbitration Rules for claims of $250,000 or more. The rules are available at jamsadr.com.

Arbitration will take place in Jefferson County, Colorado, or — at your election — by phone, video, or written submissions. The arbitrator's decision is final and enforceable in any court of competent jurisdiction.

20.3 Class Action Waiver

You and CleanRev agree that any arbitration or court proceeding will be conducted only on an individual basis and not as a class, consolidated, or representative action. The arbitrator may not consolidate claims of multiple parties and may not preside over any class or representative proceeding. If this waiver is found unenforceable, the entire § 20 is null and the dispute must proceed in court under § 19.

20.4 Jury Trial Waiver

YOU AND CLEANREV WAIVE ANY RIGHT TO A JURY TRIAL for any claim not subject to arbitration.

20.5 Exceptions

The following may be brought in court and are not subject to arbitration:

• Small-claims-court actions within that court's jurisdictional limit
• Claims for injunctive relief to protect intellectual property
• Claims for unauthorized access or use of the Services

20.6 30-Day Opt-Out

You may opt out of § 20 (Arbitration and Class-Action Waiver) by sending written notice to legal@cleanrev.io within 30 days of first accepting these Terms. Your notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

21. Law Enforcement and Legal Process

We respond to valid legal process (subpoenas, court orders, warrants) from law enforcement and civil litigants. Where legally permitted, we will attempt to notify the Account Owner before producing records, so you have an opportunity to object. We may also preserve or disclose information when we believe in good faith that it is necessary to (a) comply with law, (b) protect rights, property, or safety, or (c) investigate suspected fraud or abuse.

22. General

22.1 One-Year Claim Limitation

Any claim arising out of or relating to these Terms or the Services must be filed within one year of the date the claim arose. Claims filed after that period are permanently barred.

22.2 Entire Agreement; Order of Precedence

These Terms, together with the Privacy Policy, Refund Policy, and any separately signed order form or data processing addendum, constitute the entire agreement between you and CleanRev. If there is a conflict, a signed order form or addendum prevails over these Terms.

22.3 Severability

If any provision is held unenforceable, the remainder continues in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

22.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets. Any unauthorized assignment is void.

22.5 Force Majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, pandemics, internet or telecom failures, power failures, or government actions.

22.6 No Waiver

Our failure to enforce any provision is not a waiver of future enforcement.

22.7 Notices

We give you notice by email to the address on your account or in-product notification. You give us notice by email to legal@cleanrev.io or by mail to CleanRev, Inc., Attn: Legal, 601 16th Street, C448, Golden, CO 80401.

22.8 Language

These Terms are written in English. If we provide a translation, the English version prevails in case of conflict.

22.9 Geographic Scope

CleanRev is operated from the United States. The Services are not currently offered to residents of the European Economic Area, United Kingdom, or Switzerland. If you reside in those regions, do not use the Services. We may expand availability in the future with updated terms.

22.10 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

23. Contact

Questions about these Terms:

• Legal: legal@cleanrev.io
• Support: support@cleanrev.io
• Security: security@cleanrev.io

CleanRev, Inc.
601 16th Street, C448
Golden, CO 80401
United States