Help Center
Find answers to common questions or reach out to our support team.
Getting Started
How do I sign up for CleanRev?
Visit our pricing page and join the waitlist — we'll email you as soon as a spot opens up so you can explore all features.
Can I import my existing customer data?
Yes! CleanRev supports importing customers from CSV files. During onboarding, you'll have the option to upload your existing customer list.
How long is the free trial?
We're currently onboarding from a waitlist. Join the waitlist and we'll reach out with trial details as soon as a spot opens up.
Is there a setup fee?
No, there are no setup fees. You only pay the monthly or annual subscription fee for your chosen plan.
Scheduling & Jobs
How do I schedule a recurring job?
When creating a job, select the "Recurring" option and choose your frequency (weekly, biweekly, monthly). CleanRev will automatically create future appointments.
Can employees see their schedules on mobile?
Yes — in the CleanRev cleaner app for iOS and Android, which adds offline mode, GPS check-in, and push notifications. Employees can also use the fully responsive CleanRev web app from any mobile browser.
How do I handle schedule conflicts?
CleanRev automatically detects scheduling conflicts and warns you before booking. You can also view team availability to find open time slots.
How do customers get in touch?
Your customers get a portal that is completely customized and branded to your cleaning business, where they can see their upcoming jobs, their history, and their account.
Invoicing & Payments
How do I send an invoice to a customer?
After completing a job, click "Create Invoice" from the job details. Review the line items, add any notes, and click "Send" to email it directly to your customer.
What payment methods will you support?
CleanRev is built on Stripe to accept all major credit cards, ACH bank transfers, and Apple Pay/Google Pay. Online card and ACH payment acceptance is rolling out and activates on your account once payment setup is complete — so you can build invoices and quotes now and switch on live payments when you are ready.
Will I be able to set up automatic payments?
Yes — once payment acceptance is activated on your account, customers will be able to save a card on file for automatic charging after each completed job, or set up recurring billing for subscription-based services. The recurring-billing and auto-pay workflows are already built and waiting on payment activation.
Do you support QuickBooks integration?
CleanRev is built to replace QuickBooks for cleaning businesses — not partner with it. Our bookkeeping suite (Plaid bank feeds, Gusto payroll, built-in P&L and reconciliation) covers what cleaning-business owners actually use QuickBooks for. We don’t run a live two-way sync because the goal is to leave QuickBooks behind, not pay two subscriptions forever.
Mobile App
Is there a mobile app for employees?
Yes — the CleanRev cleaner app for iOS and Android gives your team schedules, job photos, GPS check-in, and offline mode in the field. Prefer the browser? The CleanRev web app at app.cleanrev.io is fully responsive — employees can view schedules, take job photos, and update job status from any mobile browser.
Does the app work offline?
Yes — offline mode is built into the CleanRev cleaner app, so field work keeps going without a signal and syncs when it returns. The web app requires an internet connection.
How do I track employee time?
GPS-verified time tracking is built into the CleanRev cleaner app — cleaners clock in and out with location captured at clock-in. Employees can also record start/end times via the web app on their phone browser.
Can employees upload before/after photos?
Yes! The CleanRev cleaner app adds native camera capture with automatic geotagging, and photo upload also works from the responsive web app.
Account & Billing
How do I upgrade or downgrade my plan?
Go to Settings > Subscription to change your plan. Changes take effect at your next billing cycle, and we'll prorate any differences.
Can I cancel my subscription anytime?
Yes, you can cancel anytime from Settings > Subscription. You'll retain access until the end of your current billing period.
How do I add more team members?
Go to Team in your dashboard and click "Add Team Member". Enter their email and role, and they'll receive an invitation to join.
Is my data secure?
Absolutely. CleanRev uses bank-level encryption (256-bit SSL), and all data is stored securely on Cloudflare's global network.
Still have questions?
Our support team is here to help. Reach out and we'll get back to you within 24 hours.
Contact Support