Help Center
Find answers to common questions or reach out to our support team.
Getting Started
How do I sign up for CleanRev?
Visit our pricing page and select the plan that best fits your business. You can start with a free trial to explore all features before committing.
Can I import my existing customer data?
Yes! CleanRev supports importing customers from CSV files. During onboarding, you'll have the option to upload your existing customer list.
How long is the free trial?
We offer a 14-day free trial with full access to all features. No credit card required to start.
Is there a setup fee?
No, there are no setup fees. You only pay the monthly or annual subscription fee for your chosen plan.
Scheduling & Jobs
How do I schedule a recurring job?
When creating a job, select the "Recurring" option and choose your frequency (weekly, biweekly, monthly). CleanRev will automatically create future appointments.
Can employees see their schedules on mobile?
Yes — today via the responsive CleanRev web app on any mobile browser. Dedicated iOS and Android apps (launching Q3 2026) will add offline mode, GPS check-in, and push notifications.
How do I handle schedule conflicts?
CleanRev automatically detects scheduling conflicts and warns you before booking. You can also view team availability to find open time slots.
Can customers book their own appointments?
Yes, with our Customer Portal feature, customers can request appointments, view their upcoming jobs, and manage their account.
Invoicing & Payments
How do I send an invoice to a customer?
After completing a job, click "Create Invoice" from the job details. Review the line items, add any notes, and click "Send" to email it directly to your customer.
What payment methods do you support?
CleanRev integrates with Stripe to accept all major credit cards, ACH bank transfers, and Apple Pay/Google Pay.
Can I set up automatic payments?
Yes! Customers can save a card on file for automatic charging after each completed job, or set up recurring billing for subscription-based services.
Do you support QuickBooks integration?
CleanRev is built to replace QuickBooks for cleaning businesses — not partner with it. Our bookkeeping suite (Plaid bank feeds, Gusto payroll, built-in P&L and reconciliation) covers what cleaning-business owners actually use QuickBooks for. If you’re migrating from QuickBooks, a one-time data-import tool is available so you don’t lose history. We don’t run a live two-way sync because the goal is to leave QuickBooks behind, not pay two subscriptions forever.
Mobile App (Coming Soon)
Is there a mobile app for employees?
Dedicated iOS and Android apps are launching Q3 2026 (currently in active development; pending App Store / Play Store submission). In the meantime, the CleanRev web app at app.cleanrev.io is fully responsive — employees can view schedules, take job photos, and update job status from any mobile browser.
Does the app work offline?
Offline mode is a feature of the dedicated mobile apps (coming Q3 2026). The web app requires an internet connection.
How do I track employee time?
GPS-verified time tracking is part of the dedicated mobile apps (coming Q3 2026). Until then, employees can record start/end times via the web app on their phone browser.
Can employees upload before/after photos?
Yes! Photo upload works today from the responsive web app. The dedicated mobile apps (coming Q3 2026) will add native camera integration and automatic geotagging.
Account & Billing
How do I upgrade or downgrade my plan?
Go to Settings > Subscription to change your plan. Changes take effect at your next billing cycle, and we'll prorate any differences.
Can I cancel my subscription anytime?
Yes, you can cancel anytime from Settings > Subscription. You'll retain access until the end of your current billing period.
How do I add more team members?
Go to Team in your dashboard and click "Add Team Member". Enter their email and role, and they'll receive an invitation to join.
Is my data secure?
Absolutely. CleanRev uses bank-level encryption (256-bit SSL), and all data is stored securely on Cloudflare's global network.
Still have questions?
Our support team is here to help. Reach out and we'll get back to you within 24 hours.
Contact Support