Talk with clients where the job lives
Your clients already text you about sick kids, gate codes, and last-minute changes — scattered across personal phones. CleanRev gives every customer a real two-way thread tied to their account.
The problem
When a client needs to reach you 30 minutes before a clean, they text whoever they have a number for. That message lands on a personal phone, gets missed, and turns into a no-access trip or an angry call. There’s no shared record, and your manager can’t see or answer it.
How it works in CleanRev
CleanRev gives each customer a messaging thread tied to their account and visible to your team. Clients message you from the customer portal; you and your manager reply from the dashboard. Everything stays attached to the right customer, so anyone on your team can pick up the conversation.
- A conversation thread per customer — not a pile of personal texts
- You and your manager both see and answer the same thread
- Tied to the customer record, so context never gets lost
- Pairs with self-serve cancellation for same-day changes
Why it pays off
Fewer missed messages means fewer no-access trips and fewer surprises on turn day. A shared inbox also means your business keeps the client relationship — not whichever cleaner happened to have the customer’s number.
Live — two-way messaging runs between the customer portal and the owner dashboard.
Common questions
Can my office manager answer client messages too?
Yes. Messages are tied to the customer record and visible to your team, so you or your manager can reply from the dashboard and everyone sees the same thread.
Where do clients send messages from?
From the CleanRev customer portal tied to your business. Their messages land in your dashboard against the right customer.
Run your cleaning business in one place
Scheduling, CRM, invoicing, a cleaner app, and more — built for cleaning companies.